RESPONSIBLE GAMING POLICY

• Only enter competitions with money you can afford to lose.
• Decide in advance how much and how long you will play, and stop there.
• Never play to win back losses.
• Do not play while stressed, upset, or under the influence of alcohol or drugs.
• Never borrow money, or use money set aside for essentials, to play.
• Take regular breaks.

• Playing longer or spending more than you intended.
• Chasing losses with larger entries.
• Hiding your play from family or friends.
• Neglecting work, school, sleep or relationships to play.
• Feeling anxious, irritable or restless when not playing.
• Borrowing money or using funds meant for bills.
• Feeling unable to stop even when you want to.

If any of these apply to you, use the tools below and contact one of the free support resources.

• Minimum and maximum deposit amounts are enforced on every deposit.
• Your balance and full transaction history are always visible so you can review exactly what you have deposited, entered and won.
• Identity verification is required before any withdrawal.
• Real-money play is available only in the jurisdictions Duel supports.
• You may request self-exclusion, which suspends your access to real-money competitions.
• You may delete your account at any time from Account & Safety.

To request self-exclusion, see the Self-Exclusion Policy.

You can start a cooling-off break or permanent self-exclusion yourself at any time in Account & Safety, or ask support. They are enforced on our servers and will not be lifted early.

Duel is strictly 18+. Age is validated on your account and identity verification confirms it before a withdrawal. If you share a device, protect your credentials, sign out when finished, and consider device-level parental controls or filtering software. Report a suspected underage account to support@getduel.app.

National Problem Gambling Helpline — call or text 1-800-522-4700, available 24/7, or visit ncpgambling.org.

Gamblers Anonymous — gamblersanonymous.org.

Gam-Anon, for family and friends — gam-anon.org.

988 Suicide & Crisis Lifeline — call or text 988 if you are in crisis.

If you or someone you know has a gambling problem, call or text 1-800-GAMBLER (1-800-426-2537), available 24/7 across the U.S.

To restrict or close your account, or if you are worried about your play, email support@getduel.app. Requests of this kind are treated as a priority.